Terms & Conditions

Purchases
Making a purchase could not be easier. Just browse our store and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

All products are charged at a flat rate of £4.49. We aim to send all orders within 5 working days via Royal Mail 2nd Class Signed For. However, during busy periods or for items on 'pre order' there may be a delay.

We accept PayPal for all purchases.

In some instances we will accept a Bank Transfer. If this is your preference, please email us: enquiries@bag-boutique.co.uk. Payment must be made within 24 hours of order acceptance and confirmation.

When confirmation of your order is received, this is to indicate that we have received your order. We will indicate acceptance of your order, and update tracking information within 24 hours if required. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.


Privacy Policy

Bag Boutique do not disclose buyer's information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.
Data collected by this site is used to:
a. Take and fulfill customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.


Returns Policy

Please take extra care when trying your items on. We WILL NOT refund items marked with tan, deodorant, make up, creams or smelling of laundry detergent, body odor or perfume.

Goods returned must be undamaged, in their original and undamaged packaging, unworn and with all tags and labels attached. We do not pay/credit the cost of return postage for returns.

Please contact us within 14 days of you receiving the item if you wish to return an item. You will then have a further 14 days to post the items to us at:


Bag Boutique

87 Broad Street

Blaenavon

NP4 9NE


When requesting a return, please quote the order number supplied to you at time of purchase.

Once the  item has been received and processed as 'returned'  we will be in touch within 7 days to issue a refund/store credit.

You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value.


Faulty Returns

Postage refunds  to a maximum of £2.85 will be paid for returned faulty items. This will be paid SEPARATELY to your order refund and will be completed within 7 days.

Once the  item has been received and processed as 'faulty'  we will be in touch within 7 days to rectify the problem.



Disputes

If you have a problem regarding your purchase and the resolution isn't to your satisfaction, you can settle a dispute out-of-court through and Alternative Dispute Resolution or Online Dispute Resolution. All information can be found at www.ec.europa.eu/odr



These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

Your rights to return goods are protected under the EU Distance Selling Directive.


Bag Boutique is registered in Wales

Company Number 09945071